Sakari InvestmentsTerms of service
Agreement signed at the Sakari desk
These terms apply to letting and management services provided by Sakari Investments Ltd (Company No. 11524924) to property owners, and to rentals offered to occupants. Last updated: October 2026.
1. Scope and orders
Each service (letting, full management, or a specific works coordination) begins with a written scope: what we will do, the property, and the fee. Work starts when you confirm that scope in writing (email is sufficient). For rentals of our own properties, the tenancy agreement is the governing document.
2. Prices and confirmation
| Item | How it is charged | When it is fixed |
|---|---|---|
| Letting service | One-off fee per tenancy | In the written scope, before advertising |
| Full management | Monthly percentage of collected rent | In the written management agreement |
| Repairs and works | At actual cost, invoice attached | On the contractor's invoice |
Any work outside the agreed scope is quoted separately and starts only after your written confirmation.
3. Payment
Fees are invoiced as set out in the scope; management fees are deducted from collected rent. Repair invoices are payable on the statement date. If a payment fails, we contact you before any escalation.
4. Performance
We perform services with reasonable skill and care and keep you informed through monthly statements and inspection reports. Compliance certificates are issued by registered engineers; our role is tracking and coordination, not certification.
5. Cancellation and refunds
Letting engagements may be cancelled in writing before advertising starts for a full refund; after advertising begins, costs already incurred are itemised and deducted. Management agreements end on the notice period stated in the agreement, with a handover of documents, certificates and balances.
6. Liability
Our liability for any claim connected to the services is limited to the fees paid for the engagement concerned, except where the law does not allow that limit. We are not liable for the acts of independent contractors beyond arranging and supervising works as agreed.
7. Complaints
Email info@sakariinvestments.com with the subject “Complaint”. We acknowledge within 3 working days and respond in full within 14 days, including what we will do to put things right. If you are unhappy with our response, we will tell you about any escalation route that applies to your case.
8. Law
These terms are governed by the law of England and Wales. Nothing in them removes rights that mandatory consumer or tenancy law gives you.